privacy policy
at PckitUp our mission is to reduce the overflow of residential junk with the very first on-demand junk removal solution. our solution will address the growing concern of excessive junk build-up brought on by an increasing population. in order to achieve that, we need to amass, use, and share some of your personal information. this privacy policy is intended to help you understand how PckitUp does that and how to exercise the choices and rights you have over your information.
4. how we share your information
5. how we store and protect your information
1. the scope of this policy
this policy applies to all PckitUp users, including customers and agents (including agent applicants), and to all PckitUp platforms and services, including our apps, websites, features, and other services (collectively, the “PckitUp Platform”). please remember that your use of the PckitUp Platform is also subject to our terms of service.
2. the information we collect
when you use the PckitUp Platform, we collect the information you provide, usage information, and information about your device. we also collect information about you from other sources like third-party services, and optional programs in which you participate, which we may combine with other information we have about you. here are the types of information we collect about you:
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A. information you provide to us
account registration. when you create an account with PckitUp, we collect the information you provide us, such as your name, email address, phone number, birth date, and payment information. you may choose to share additional info with us for your customer profile, like your photo or saved addresses (e.g., home or work), and set up other preferences (such as your preferred pronouns).
agent information. if you apply to be an agent, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as social security number), agent’s license information, vehicle information, and car insurance information. we collect the payment information you provide us, including your bank routing numbers, and tax information. depending on where you want to provide service, we may also ask for additional business license or permit information or other information to manage programs relevant to that location. we may need additional information from you at some point after you become an agent, including information to confirm your identity (like a photo).
ratings and feedback. when you rate and provide feedback about customers or agents, we collect all of the information you provide in your feedback.
communications. when you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.
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B. information we collect when you use the PckitUp Platform
location information. The PckitUp Platform collects location information (including GPS and WiFi data) differently depending on your PckitUp app settings and device permissions as well as whether you are using the platform as a customer or agent:
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customers: we collect your device’s precise location when you open and use the PckitUp app, including while the app is running in the background from the time you request a trash pickup until it ends.
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agents: we collect your device’s precise location when you open and use the app, including while the app is running in the background when it is in agent mode. We also collect precise location for a limited time after you exit agent mode in order to detect service incidents, and continue collecting it until a reported or detected incident is no longer active.
usage information. we collect information about your use of the PckitUp Platform, including service information like the date, time, destination, distance, route, payment, and whether you used a promotional or referral code. we also collect information about your interactions with the PckitUp Platform like our apps, dashboard and websites, including the pages and content you view and the dates and times of your use.
device information. we collect information about the devices you use to access the PckitUp Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens.
communications between customers and agents. we work with a combination of third parties and our PckitUp Dashboard to facilitate phone calls and text messages between customers and agents. but while we use a third party to provide the communication service, we collect information about these communications, including the participants’ phone numbers, the date and time, and the contents of SMS messages. for security purposes, we may also monitor or record the contents of text messages sent through the PckitUp Platform.
address book contacts. you may set your device permissions to grant PckitUp access to your contact lists and direct PckitUp to access your contact list, for example to help you refer friends to PckitUp. If you do this, we will access and store the names and contact information of the people in your address book.
cookies, analytics, and third-party technologies. we collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party technologies to understand how you navigate through the PckitUp Platform and interact with PckitUp advertisements, to make your PckitUp experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. we may use both session cookies and persistent cookies. a session cookie disappears after you close your browser. a persistent cookie remains after you close your browser and may be accessed every time you use the PckitUp Platform. you should consult your web browser(s) to modify your cookie settings. please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the PckitUp Platform.
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C. information we collect from third parties
third-party services. third-party services provide us with information needed for core aspects of the PckitUp Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your PckitUp experience. these third-party services include background check providers, ID verification providers, insurance partners, financial service providers, marketing providers, and other businesses. we obtain the following information about you from these third-party services:
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information to make the PckitUp Platform safer, like background check information for agents;
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information about your participation in third-party programs that provide things like insurance coverage and financial instruments, such as insurance, payment, transaction, and fraud detection information;
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information to operationalize loyalty and promotional programs or applications, services, or features you choose to connect or link to your PckitUp account, such as information about your use of such programs, applications, services, or features; and
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information about you provided by specific services, such as demographic and market segment information.
referral programs. friends help friends use the PckitUp Platform. if someone refers you to PckitUp, we will collect information about you from that referral including your name and contact information.
other users and sources. other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example as part of an investigation into an incident or to provide you support.
3. how we use your information
we use your personal information to:
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support the PckitUp Platform;
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maintain the security and safety of the PckitUp Platform and its users;
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build and maintain the PckitUp community;
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provide customer support;
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improve the PckitUp Platform; and
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respond to legal proceedings and obligations.
providing the PckitUp Platform. we use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. to do this, we use your personal information to:
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verify your identity and maintain your account, settings, and preferences;
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connect you to your pickup's and track their progress;
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allow customers and agents to connect regarding their refuse pickup;
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communicate with you about your refuse disposal appointment and experience;
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collect feedback regarding your overall experience;
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facilitate additional services and programs with third parties; and
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operate contests, sweepstakes, and other promotions.
maintaining the security and safety of the PckitUp Platform and its users. providing you a secure and safe experience enriches our platform. To do this, we use your personal information to:
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authenticate users;
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verify that agents and their vehicles meet safety requirements;
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investigate and resolve incidents;
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encourage safe engagement conduct and avoid unsafe activities;
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find and prevent fraud; and
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block and remove unsafe or fraudulent users from the PckitUp Platform.
building and maintaining the PckitUp community. PckitUp works to be a positive part of the community. we use your personal information to:
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communicate with you about events, promotions, elections, and campaigns;
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personalize and provide content, experiences, communications, and advertising to promote and grow the PckitUp Platform; and
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help facilitate donations you choose to make through the PckitUp Platform.
providing customer support. we work hard to provide the best experience possible, including supporting you when you need it. to do this, we use your personal information to:
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investigate and assist you in resolving questions or issues you have regarding the PckitUp Platform; and
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provide you support or respond to you.
improving the PckitUp Platform. we are always working to improve your experience and provide you with new and helpful features. to do this, we use your personal information to:
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perform research, testing, and analysis;
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develop new products, features, partnerships, and services;
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prevent, find, and resolve software or hardware bugs and issues; and
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monitor and improve our operations and processes, including security practices, algorithms, and other modeling.
responding to legal proceedings and requirements. sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.
4. how we share your information
we do not sell your personal information. to make the PckitUp Platform work, we may need to share your personal information with other users, third parties, and service providers. this section explains when and why we share your information.
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A. sharing between PckitUp users
customers and agents.
customer information shared with agent: upon receiving a service request, we share with the agent the customer’s location, name, profile photo, rating, customer statistics (like approximate number of pickups and years as a customer), and information the customer includes in their customer profile (like preferred pronouns). once the service is finished, we also eventually share the customer’s rating and feedback with the agent. (we remove the customer’s identity associated with ratings and feedback when we share it with agents, but an agent may be able to identify the customer that provided the rating or feedback.)
agent information shared with customer: upon an agent accepting a service request, we will share with the customer the agent’s name, profile photo, preferred pronouns, rating, real-time location, and the vehicle make, model, color, and license plate, as well as other information in the agent’s PckitUp profile, such as information agents choose to add (like country flag and why you drive) and agent statistics (like approximate number of pickups and years as an agent).
although we help customers and agents communicate with one another to arrange the pickup, we do not share your actual phone number or other contact information with other users.
pickups requested or paid for by others. some pickups you take may be requested or paid for by others. if you take one of those pickups using your PckitUp Business Profile account, a code or coupon, a subsidized program (e.g., transit or government), or a corporate credit card linked to another account, or another user otherwise requests or pays for the pickup for you, we may share some or all of your pickup details with that other party, including the date, time, charge, rating given, region of trip, and pick up and drop off location of your ride.
referral programs. if you refer someone to the PckitUp Platform, we will let them know that you generated the referral. if another user referred you, we may share information about your use of the PckitUp Platform with that user. for example, a referral source may receive a bonus when you join the PckitUp Platform or complete a certain number of pickups and would receive such information.
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B. sharing with third-party service providers for business purposes
depending on whether you’re a customer or agent, PckitUp may share the following categories of your personal information for a business purpose to provide you with a variety of the PckitUp Platform’s features and services:
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personal identifiers, such as your name, address, email address, phone number, date of birth, government identification number (such as social security number), agent’s license information, vehicle information, and car insurance information;
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financial information, such as bank routing numbers, tax information, and any other payment information you provide us;
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commercial information, such as usage information, agent/customer statistics and feedback, and agent/customer transaction history;
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internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers; and
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location data.
we disclose those categories of personal information to service providers to fulfill the following business purposes:
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maintaining and servicing your PckitUp account;
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processing or fulfilling rides;
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providing you customer service;
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processing customer transactions;
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processing agent applications and payments;
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verifying the identity of users;
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detecting and preventing fraud;
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processing insurance claims;
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providing agent loyalty and promotional programs;
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providing marketing and advertising services to PckitUp;
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providing analytics services to PckitUp; and
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undertaking internal research to develop the PckitUp Platform.
C. for legal reasons and to protect the PckitUp Platform
we may share your personal information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to:
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comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable governmental request;
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respond to legal process (such as a search warrant, subpoena, summons, or court order);
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enforce our terms of service;
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cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or
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exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third parties, or the public as required or permitted by law.
D. in connection with sale or merger
we may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.
E. upon your further direction
with your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.
5. how we store and protect your information
we retain your information for as long as necessary to provide you and our other users the PckitUp Platform. this means we keep your profile information for as long as you maintain an account. we retain transactional information such as pickups and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations.
we take reasonable and appropriate measures designed to protect your personal information. but no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.
6. your right and choices regarding your data
as explained more below, PckitUp provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.
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A. all users
email subscriptions. you can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. we will still send you transactional and relational emails about your use of the PckitUp Platform.
push notifications. you can opt out of receiving push notifications through your device settings. please note that opting out of receiving push notifications may impact your use of the PckitUp Platform (such as receiving a notification that the agent has arrived).
profile information. you can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.
location information. you can prevent your device from sharing location information through your device’s system settings. but if you do, this may impact PckitUp’s ability to provide you our full range of features and services.
cookie tracking. you can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of the PckitUp Platform.
do not track. your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. the PckitUp Platform does not currently support Do Not Track requests at this time.
deleting your account. in some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. when we delete your account, we may retain certain information for legitimate business purposes or to comply with legal, accounting or regulatory obligations. for example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. when we retain such data, we do so in ways designed to prevent its use for other purposes.
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B. California residents
the California Consumer Privacy Act provides some California residents with the additional rights listed below. To exercise these rights see the “Exercising Your California Privacy Rights” section.
right to know. you have the right to know and see what data we have collected about you over the past 12 months, including:
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the categories of personal information we have collected about you;
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the categories of sources from which the personal information is collected;
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the business or commercial purpose for collecting your personal information;
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the categories of third parties with whom we have shared your personal information; and
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the specific pieces of personal information we have collected about you.
right to delete. you have the right to request that we delete the personal information we have collected from you (and direct our service providers to do the same). there are a number of exceptions, however, that include, but are not limited to, when the information is necessary for us or a third party to do any of the following:
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complete your transaction;
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provide you a good or service;
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perform a contract between us and you;
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protect your security and prosecute those responsible for breaching it;
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fix our system in the case of a bug;
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protect the free speech rights of you or other users;
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comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.);
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engage in public or peer-reviewed scientific, historical, or statistical research in the public interests that adheres to all other applicable ethics and privacy laws;
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comply with a legal obligation; or
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make other internal and lawful uses of the information that are compatible with the context in which you provided it.
other rights. you can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. this request is free and may be made once a year. you also have the right not to be discriminated against for exercising any of the rights listed above.
exercising your California Privacy Rights. to request access to or deletion of your personal information, or to exercise any other data rights under California law, please contact us using the following method:
email webform: You may write to us to exercise rights.
to respond to some rights we will need to verify your request either by asking you to log in and authenticate your account or otherwise verify your identity by providing information about yourself or your account. authorized agents can make a request on your behalf if you have given them legal power of attorney or we are provided proof of signed permission, verification of your identity, and confirmation that you provided the agent permission to submit the request.
response timing and format. We aim to respond to a consumer request for access or deletion within 45 days of receiving that request. if we require more time, we will inform you of the reason and extension period in writing.
7. children's data
PckitUp is not directed at children, and we don’t knowingly collect personal information from children under the age of 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information.
8. links to third-party websites
the PckitUp Platform may contain links to third-party websites. those websites may have privacy policies that differ from ours. we are not responsible for those websites, and we recommend that you review their policies. please contact those websites directly if you have any questions about their privacy policies.
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9. changes to this privacy policy
we may update this policy from time to time as the PckitUp Platform changes and privacy law evolves. if we update it, we will do so online, and if we make material changes, we will let you know through the PckitUp Platform or by some other method of communication like email. when you use PckitUp, you are agreeing to the most recent terms of this policy.
10. contact us
if you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us at admin@pckitup.com.